For security, you can't edit your bank details directly. Instead, you confirm a code sent to your phone, then sign a form electronically.
Step 1
Go to Settings in the side menu.
Step 2
Under Bank Details you'll see your current account, with only the last 4 digits visible. Click Request Change.
Step 3
We send a 6-digit code by SMS to the mobile number registered on your account. Enter it in the Verification code, the flow will continue automatically.
Step 4
Check your email for a DocuSign form and follow the instructions to sign it.
Step 5
Once you've signed, our team reviews and verifies the request before your new bank details go live.
ℹ️ The code is valid for 5 minutes. If it expires, close the window and click Request Change again to get a new one.
ℹ️ Entered the wrong code? You'll see how many attempts you have left. After 3 wrong attempts, the request is blocked for 1 hour, then you can try again.
ℹ️ After you start the request, you'll see the email address the form was sent to and when. The button becomes inactive until this request is finished.
ℹ️ Didn't get the email? Check your spam folder, or contact support.
⚠️ If there's no valid mobile number on your account, we can't send a code. If there's no email on file, Request Change isn't available. In both cases, contact support first.
Still stuck? Reach out to support via WhatsApp or email support@orderyoyo.com and we'll help you sort it out.