For security, you can't edit your bank details directly. Instead, requesting a change sends you a form to sign electronically.
Step 1
Go to Settings in the side menu.
Step 2
Under Bank Details, you'll see your current account shown with only the last 4 digits visible.
Step 3
Click Request Change.
Step 4
Check your email for a DocuSign form and follow the instructions to sign it.
Step 5
Once you've signed, our team reviews and verifies the request before your new bank details go live.
ℹ️ After you click Request Change, you'll see a confirmation showing the email address the form was sent to and when it was sent. The button becomes inactive — you can't request again until this request is finished.
ℹ️ Didn't get the email? Check your spam folder, or contact support.
⚠️ If there's no email on file for your account, the Request Change button won't be available. You'll need to contact support first to get an email added before you can request a bank details change.
Still stuck? Reach out to support via WhatsApp and we'll help you sort it out.