Every order in your Orders list shows how the customer paid and whether the payment went through.
Step 1
Go to Orders in the side menu.
Step 2
Look at the Payment column. You'll see the payment method and an icon:
- ✅ Green check — the order was paid successfully.
- ❌ Red X — the order is unpaid, or the payment didn't go through (this also shows for cancelled orders).
Step 3
To see only orders paid a certain way, use the Payment filter above the list.
ℹ️ An unpaid order usually means the customer chose to pay at the door, or the online payment failed or was reversed (for example after a cancellation or refund).
Still stuck? Reach out to support via WhatsApp or support@orderyoyo.com and we'll help you sort it out.