Click the view icon on any order to see its full details and the actions you can take right now.
What you'll see
- Order number and status at the top.
- Customer details — name, phone and address (not shown for anonymous dine-in orders).
- Order type — the channel it came through and whether it's Delivery, Pick Up or Dine In.
- Timeline — when the order was placed and when it's due.
- Driver — shown only once a driver is assigned to a delivery order.
- Order basket — every item and add-on with its price, plus subtotal, fees, discounts and total.
- Payment status — how the customer paid and whether it went through.
What you can do
The buttons you see depend on the order's status:
| Order status | Paid? | Actions available |
|---|---|---|
| New (waiting for you) | Either | Accept Order, Reject Order |
| Accepted / In Preparation / In Delivery / Ready | Either | Cancel Order, Delay Order |
| Completed | Not paid | Cancel Order |
| Completed | Paid | Cancel Order, Refund Order |
| Rejected or Cancelled | Not paid | No actions |
| Rejected or Cancelled | Paid | Shows "Refunded" |
- New order - Accept or Reject.
- Accepted order - Cancel or Delay.
- Completed paid order - Refund.
- Completed unpaid order - no actions available.
- Rejected unpaid order - no actions available.
- Cancelled unpaid order - no actions available.
ℹ️ If an order was paid and then rejected or cancelled, it's refunded automatically.
Still stuck? Reach out to support via WhatsApp or support@orderyoyo.com and we'll help you sort it out.