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How do I add a new printer?

  • Updated

This guide covers how to connect a new printer to the POS

Step 1: Where do I find the settings to add a new printer?
Step 2: How do I add new printer?
Step 3: Connecting a printer via Cloud
Step 4: Connecting a printer via USB
Step 5: Connecting a printer via local network
Troubleshooting/Common Issues

 

Step-by-Step Instructions:

Step 1: Where do I find the settings to add a new printer?

1.1 All currently used printers are listed under the "Printer Settings” in the settings. Here we can also add a new printer.

 

Step 2: How do I add a new printer?

2.1 Press the "Add printer" button in the settings

 

printer1.png

2.2 Select printer name and connection type

The printer name can be freely chosen to better identify the printer

The connection type is the way the printer is connected to the POS:

  • USB-cable is a direct USB cable to the POS
  • Local network means rhe printer is connected to the local network (per cable or Wifi)
  • Internet (Cloud) means the printer is connected to the internet at all. It does not need to be connected to the local network. If a Cloud connection is used, the POS required the Serial number of the printer to connect. This number can be found at the back of the printer.

Currently, we are limited to connecting one printer per local network or USB. Additional printers need to be connected per Cloud.

printernew.png

Step 3: Connecting a printer via Cloud

3.1 Make sure the printer has access to the internet.

3.2 Select "Cloud(Internet)" as connection type.

3.3 A new field asking for the printer serial number will appear. The serial number can be found at the back of the printer.

3.4 After entering the printer serial number, press "connect" to add the printer

 

Step 4: Connecting a printer via USB

4.1 Connect the printer per USB to the POS device. The device will display a message to allow access of the device. Confirm the message.

4.2 Select "USB-cable" as Connection type and press "Find printer". After a short loading time the POS will show a list of all found printers 

4.3 Select the printer that should get added to the list

and press "Find printer". After a short loading time the POS will show a list of all found printers 

4.4 Once everything is selected, a "Connect" button will appear and can be pressed to add the printer

 

Step 5: Connecting a printer via local network

5.1 Connect the printer to the same network that the POS is connected to.

5.2 Select "local network" as connection type

and press "Find printer". After a short loading time the POS will show a list of all found printers 

5.3 Select the printer that should get added to the list

5.4 Once everything is selected, a "connect" button will appear and can be pressed to add the printer

 

 

Troubleshooting/Common Issues

Currently, there are no known issues related to this guide. If you encounter any problems, please reach out to our support team for assistance.

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