This guide shows you how to access accepted Orders from today or days before and explains the possible actions.
Step 1: Open the Orders Page
Step 2: Filter
Step 3: Actions
Step-by-Step Instructions:
Step 1: Open the Orders Page
1.1 Open the Sidebar and select the Button "Orders".
1.2 Now you can see a full list of all orders accepted today via YOYOpos.
1.3 Click on an order to see more details. (E.g. full address, articles)
Step 2: Filter
2.1 Use the Calendar on top to select another day if you want to see orders from the past.
2.2 On the bottom, there is a button to select different filters. You can filter e.g. by Service Type, to see only all delivery orders.
Step 3: Actions
3.1 Complete: Clicking the Complete Button will complete this order. Your customer will see the status reflecting on the confirmation page.
3.2 Cancel: Clicking the Cancel Button will cancel this order. If the customer already paid online, he will get the money refunded.
Troubleshooting/Common Issues
Currently, there are no known issues related to this guide. If you encounter any problems, please reach out to our support team for assistance.